隐私政策
更新日期：2026 年 10 月 16 日
本政策说明 Callixo 官网、桌面应用及相关通话服务如何处理个人信息。运营主体为 Dongguanshi Falaier Keji Youxian Gongsi。隐私联系邮箱为 admin@callixo.app。
1. 我们处理的信息
- 账号信息：注册邮箱、账户标识及身份认证所需的信息。
- 联系人与号码：你保存的联系人姓名、电话号码、公司、备注，以及你购买或配置的号码和转接设置。
- 通话记录：主叫和被叫号码、通话标识、时间、时长、状态及费用等。
- 音频和 AI 功能内容：通话音频用于通信；启用录音时会生成录音；使用实时翻译时会处理音频及转写、翻译内容；使用话术助手时会处理你输入的业务信息。
- 交易信息：充值、购号、订阅及退款的订单标识、金额、币种和处理状态等。付款信息由支付服务商处理。
- 服务与支持信息：请求可能产生 IP 地址、浏览器或设备信息、请求时间及错误记录；你联系我们时提供的邮件和附件也会用于处理请求。
2. 信息的用途
上述信息用于注册和管理账号、保存联系人、连接通话、提供你使用的录音或 AI 功能、管理余额和号码订阅、完成支付与对账、排查故障、防范滥用，以及响应支持或隐私请求。
3. 通话、录音与他人信息
语音服务需要由通信服务商处理音频。录音由你在通话中启用。实时翻译需要将通话音频提交给语音或 AI 服务处理；话术助手需要提交你输入的业务内容。
上传联系人、启用录音或翻译、提交业务资料前，请确保你有权提供相关信息，并向通话参与者履行适用的告知或同意义务。请避免提交与所用功能无关的敏感资料。
4. 服务提供商
为提供相应功能，我们使用以下服务，其处理范围取决于你实际使用的功能：
官网也从 Google Fonts 加载字体，注册页从 Google 加载 Firebase SDK；访问这些资源会向提供方发送获取资源所需的网络请求。服务商的保留方式和数据处理规则以适用的服务条款、隐私说明及我们使用的服务配置为准。
5. 存储、保留与跨境处理
Callixo 使用国际云、通信、支付和 AI 服务，信息可能在你所在国家或地区以外处理。具体位置取决于服务部署和供应商安排；如需了解相关处理或保障措施，请联系我们。
账号、联系人、通话和交易记录的保留取决于提供服务、安全排查、争议处理及适用的留存要求。当前录音按 30 天保留策略安排清理，你也可以在应用内请求删除录音；实际清理可能存在处理延迟。交易、安全记录及服务商备份可能有不同的保留期限。
联系表单的邮箱、标题和内容会交由 FormSubmit 处理；其服务说明列明提交归档保留 30 天。我们收件箱中的咨询邮件会按咨询处理及必要的留存要求保存。你也可以不使用表单，直接发邮件给我们。
6. 本地存储与会话
官网使用本地存储记住语言选择；注册和登录使用认证服务管理会话。应用也会在设备上保存登录状态和偏好设置。你可以通过浏览器或应用的相关功能管理这些信息；清除后可能需要重新登录或设置偏好。
7. 你的选择与请求
你可以管理已保存的联系人、选择是否使用录音或 AI 功能，并使用应用内提供的删除录音功能。有关访问、更正、导出、删除个人信息或注销账户的请求，请发送至 admin@callixo.app。我们可能需要核验身份，并根据适用要求、账户情况及必要的留存义务处理。
请说明请求范围，并使用与账户关联的邮箱联系；不要提供密码或完整支付卡信息。删除请求并不表示所有交易记录、备份或服务商副本可以即时清除。
8. 信息安全
服务采用传输加密、身份认证和资源访问控制等措施保护信息。请妥善保管账户凭据，并仅在可信设备上登录。任何网络系统都无法保证绝对安全；如发现安全问题，请通过联系邮箱告知我们。
9. 未成年人
Callixo 面向商务通信用户，不以儿童为服务对象。如果你认为未成年人向我们提供了不应收集的信息，请联系我们处理。
10. 政策更新与联系
功能或处理方式变化时，我们会更新本页和更新日期；需要额外告知或取得同意时，会按适用要求处理。关于本政策及个人信息处理的问题，请联系 admin@callixo.app。
Privacy Policy
Last updated: October 16, 2026
This policy describes how the Callixo website, desktop app and related calling services process personal information. The operator is Dongguanshi Falaier Keji Youxian Gongsi. Our privacy contact is admin@callixo.app.
1. Information We Process
- Account information: your registration email, account identifier and information needed for authentication.
- Contacts and numbers: contact names, phone numbers, companies and notes you save, along with purchased or configured numbers and forwarding settings.
- Call records: calling and called numbers, call identifiers, timestamps, duration, status and charges.
- Audio and AI feature content: call audio for communication; recordings when enabled; audio, transcriptions and translations for live translation; and business information you enter into the script assistant.
- Transaction information: order identifiers, amounts, currencies and processing status for top-ups, number purchases, subscriptions and refunds. Payment information is handled by the payment provider.
- Service and support information: requests may generate IP addresses, browser or device information, timestamps and error records. Emails and attachments you send us are used to handle your requests.
2. How Information Is Used
Information is used to register and manage accounts, save contacts, connect calls, provide the recording or AI features you use, manage balances and number subscriptions, process and reconcile payments, investigate faults, prevent abuse, and respond to support or privacy requests.
3. Calls, Recordings and Other People's Information
Voice communication requires the communications provider to process audio. You enable recording during a call. Live translation sends call audio to speech or AI services for processing; the script assistant sends the business content you enter.
Before uploading contacts, enabling recording or translation, or submitting business information, make sure you are authorized to provide it and give call participants any notice or obtain any consent required in the circumstances. Avoid submitting sensitive information unrelated to the feature you are using.
4. Service Providers
We use the following services for the corresponding features. The information processed depends on the features you use:
- Google Firebase: authentication, database and backend services.
- Twilio: phone numbers, voice communication, call records and recordings.
- Stripe: payments, subscriptions, refunds and transaction processing.
- Cloudflare: website hosting, network proxying, content delivery and related network security services.
- OpenAI API: live voice translation processing.
- DeepSeek API: text generation for the script assistant.
- FormSubmit: processes the email address, subject and message entered in the contact form and forwards the inquiry to our contact email. The service uses CAPTCHA and other measures to prevent spam.
The website also loads fonts from Google Fonts, and the registration page loads the Firebase SDK from Google; accessing those resources sends the network requests needed to retrieve them. Provider retention and processing practices depend on the applicable service terms, privacy information and service configuration we use.
5. Storage, Retention and International Processing
Callixo uses international cloud, communications, payment and AI services. Information may be processed outside your country or region. Locations depend on service deployments and provider arrangements; contact us for questions about processing or relevant safeguards.
Retention of account, contact, call and transaction records depends on service provision, security investigations, dispute handling and applicable retention requirements. Recordings are currently scheduled for cleanup under a 30-day retention policy, and you can request recording deletion in the app; processing may be delayed. Transaction records, security records and provider backups may have different retention periods.
Contact form email addresses, subjects and messages are processed by FormSubmit. Its documentation states that submission archives are retained for 30 days. Inquiry emails in our mailbox are kept for handling the inquiry and necessary retention requirements. You can email us directly instead of using the form.
6. Local Storage and Sessions
The website uses local storage to remember your language choice, and authentication services manage registration and login sessions. The app also stores login state and preferences on your device. You can manage this information using relevant browser or app controls; clearing it may require you to sign in again or reset preferences.
7. Your Choices and Requests
You can manage saved contacts, choose whether to use recording or AI features, and use the recording deletion feature available in the app. To request access, correction, export or deletion of personal information, or account closure, email admin@callixo.app. We may need to verify your identity and handle the request according to applicable requirements, account circumstances and necessary retention obligations.
Describe the scope of your request and contact us from the email associated with your account. Do not send passwords or full payment card details. A deletion request does not mean that all transaction records, backups or provider copies can be erased immediately.
8. Information Security
The service uses measures including encryption in transit, authentication and resource access controls. Protect your account credentials and sign in only on trusted devices. No networked system can guarantee absolute security; report security concerns to our contact email.
9. Children
Callixo is intended for business communications and is not directed at children. Contact us if you believe a minor has provided information that should not have been collected.
10. Updates and Contact
We will update this page and its revision date as features or processing practices change, and provide additional notice or obtain consent where required. For questions about this policy or personal information processing, email admin@callixo.app.